Archive for August, 2007
Customer Service Millenium Style
I wanted to take a moment to talk about something that has been batted around over at OpenSourceCU and a few other marketing sites that I visit. It is the power of what we have been calling”Social Media”.
Another favorite website is The Consumerist. This site gives tips to the regular guy from industry “insiders”. Typically [...]
Popularity: 3% [?]
When Branding Goes Right.
Last week, people in Tennessee received a funny phone call around dinner time. It was an automated message informing them that there was a problem with their Tennessee Valley Federal Credit Union account and that it has been frozen until a confirmation phone call has been made.
We all know that phishing has become an almost [...]
Popularity: 12% [?]
Friday Fun - Making the most of a bad situation
A retailer was dismayed when a competitor selling the same type of product opened next-door to him, displaying a large sign proclaiming “Best Deals”.
Not long after he was horrified to find yet another competitor move in next-door, on the other [...]
Popularity: 5% [?]
